What is DNX B2B Summit?

B2B Summit brings together B2B tech’s most sought-after entrepreneurs, investors, and corporate partners to share insights and learn from one another.
As a B2B-focused early stage venture capital firm based in Silicon Valley and Japan, DNX Ventures has been cultivating strong and valuable relationships with leading entrepreneurs and corporate partners since 2011. B2B Summit is an opportunity for people to learn from market leaders with diverse backgrounds.

Nothing Ventured, Nothing Gained. Entrepreneurship and Venture Capital cannot thrive in Japan? Absolutely Not!

Partner of Menlo Ventures

Venky Ganesan


5G is going to be everywhere. It's going to change the game.

CEO of Movandi

Maryam Rofougaran


Building a great company takes time and energy. Age brings wisdom and youth brings innovation. We need to recognize and appreciate that.

ex-COO of Box

Dan Levin


Grasp the latest B2B trends in one stop

Learn from the best in the industry. We cover the latest trends and insights from the top industry leaders.

Connect with peers to learn from one another

Our in-person Annual Summit happens in Tokyo, Japan and all attendees fly in from all over the world to connect and meet.

Get unique global perspective

DNX Ventures has a unique perspective from investing in Japan and the US in the last decade.

B2B Summit Online here

B2B Summit Online #3
August 25th, 2020 (Wednesday) 17:00-19:00 PDT

The Future of Customer Services in a Digital and Distributed World for Strong Growth under COVID-19

As digitalization accelerates and the competitive landscape transforms, how will the challenges around customer service evolve?

With the worst of the pandemic behind us in most parts of the US, we are taking slow and cautious steps back to the “new normal” as we, along with many organizations, assess the opportunities ahead and any long-term effects. One part that we predicted in our last B2B summit, and that is evidently clear now is that many companies accelerated their digitization efforts, as well as invested in new ways to optimize and streamline a now more distributed and also hybrid-office workforce. In the B2B space specifically, it has resulted in a boom, as the new wave of outsourcing non-core business operations to SaaS services is taking form, especially in areas that are people-dependent, yet skills are sparse or expensive to come by. One of the largest organizational areas that will phase transformation and new pressures is Support and the more modern proactive approach to Customer Success.

For this B2B Summit, we are welcoming VP of Global Support for Snowflake, Angus Klein, as one of the speakers. Snowflake is a true incarnation of what it means to digitize traditional workflows. With Angus’ background building both Cloudera’s and Snowflake’s support organizations from the ground up, he has become a support-industry thought leader in how organizations need to reimagine customer service to win in a digitized future.  We will be focusing this event on innovations in Support, Customer Success, Customer Service, and Reliability - which all tie together.  We are also joined by  Hajime Hirose, CEO of Alphaus, one of DNX’s portfolio companies whose cloud-finance management platform is making headlines in Japan, and hear their questions about the future of the customer journey.   We’d also like to welcome one of DNX’s new portfolio companies in this space, Quark.ai.  Quark.ai, a start-up that has rapidly growing success with automating tech support in a way that no other company has approached it. The Quark.ai leadership includes members from the founding team of Informatica and AI experts from the original project behind Siri®.

Register here


Vice President of Global Support, Snowflake

Angus Klein

CEO, Quark.ai

Prosenjit Sen

CEO, Alphaus Cloud

Hajime Hirose

Past Sessions

Past Speakers


Ivan Zhao

Co-founder/CEO, Notion

Chelsie Lee

CEO / Co-Founder, SHIPSI

Gene Han

Managing Partner at Halo Advisory (Former Head of Innovation at Target)

Takeshi Aida

CEO of RevComm


Eric Yuan

Founder and CEO, Zoom

Andrea Thomaz

CEO and Co-Founder, Diligent Robotics

Matt Garratt

SVP and Managing Partner, Salesforce Ventures

Glen Sun

Partner, Sequoia Capital


Maryam Rofougaran

CEO of Movandi

Richard C. Koo

Chief Economist at Nomura Research Institute

Takeo Inada


Koji Ogishima

CEO of TeamSpirit


Tim Draper

Founder of Draper Associates

Chika Terada

CEO of Sansan

Luisa Lima

Co-foudner of Fyde

Yosuke Tsuji

CEO of Money Forward


Venky Ganesan

Chair of the NVCA Board of Directors and Managing Director of Menlo Ventures

Dan Levin

ex-COO of Box

Forest Baskett

General Partner of NEA

Mark Bailey

DFJ Growth

DNX Presents

From intimate dinners to large conferences,
DNX event series are designed to bring together our community to learn from one another.



Founders have many things to consider to run a company. Bites and Insights is a series of intimate get-togethers that bring founders and investors in a round table style where they can network, compare notes and find the right partners.

Insurance X


We’ve seen early stage start-ups stuck in a Product-Market Catch 22. As an early stage VC focusing on B2B startups, we help them solve the P-M Catch 22 even before we invest in a company. We bring startup founders and our corporate network to a conference style event to help them find the customers to kickstart their business. Previously, we’ve had Insurance x Autonomous Vehicle themed event in Silicon Valley to get startups, corporations, and investors to discuss the future of Insurance at the time of autonomous vehicles.



More than 90% of our investments in Japan are B2B SaaS companies. Akira Kurabayashi with 15 years of experience investing in SaaS and leads our B2B SaaS investment, sits with the experienced entrepreneurs and investors to provide actionable advice to early stage entrepreneurs.


For General Questions or Sponsorship opportunities,
please send us a message.


Silicon Valley Office

55 E 3rd ave. San Mateo, CA, USA 94401

Tokyo Office

2 Chome−15−1, 22nd Floor Konan, Minato-ku,
Tokyo, Japan 108-6022



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