B2B Summit brings together B2B tech’s most sought-after entrepreneurs, investors, and corporate partners to share insights and learn from one another.
As a B2B-focused early stage venture capital firm based in Silicon Valley and Japan, DNX Ventures has been cultivating strong and valuable relationships with leading entrepreneurs and corporate partners since 2011. B2B Summit is an opportunity for people to learn from market leaders with diverse backgrounds.
Nothing Ventured, Nothing Gained. Entrepreneurship and Venture Capital cannot thrive in Japan? Absolutely Not!
Partner of Menlo Ventures
5G is going to be everywhere. It's going to change the game.
CEO of Movandi
Grasp the latest B2B trends in one stop
Learn from the best in the industry. We cover the latest trends and insights from the top industry leaders.
Connect with peers to learn from one another
Our in-person Annual Summit happens in Tokyo, Japan and all attendees fly in from all over the world to connect and meet.
Get unique global perspective
DNX Ventures has a unique perspective from investing in Japan and the US in the last decade.
B2B Summit Online #3
August 25th, 2020 (Wednesday) 17:00-19:00 PDT
The Future of Customer Services in a Digital and Distributed World for Strong Growth under COVID-19
As digitalization accelerates and the competitive landscape transforms, how will the challenges around customer service evolve?
With the worst of the pandemic behind us in most parts of the US, we are taking slow and cautious steps back to the “new normal” as we, along with many organizations, assess the opportunities ahead and any long-term effects. One part that we predicted in our last B2B summit, and that is evidently clear now is that many companies accelerated their digitization efforts, as well as invested in new ways to optimize and streamline a now more distributed and also hybrid-office workforce. In the B2B space specifically, it has resulted in a boom, as the new wave of outsourcing non-core business operations to SaaS services is taking form, especially in areas that are people-dependent, yet skills are sparse or expensive to come by. One of the largest organizational areas that will phase transformation and new pressures is Support and the more modern proactive approach to Customer Success.
For this B2B Summit, we are welcoming VP of Global Support for Snowflake, Angus Klein, as one of the speakers. Snowflake is a true incarnation of what it means to digitize traditional workflows. With Angus’ background building both Cloudera’s and Snowflake’s support organizations from the ground up, he has become a support-industry thought leader in how organizations need to reimagine customer service to win in a digitized future. We will be focusing this event on innovations in Support, Customer Success, Customer Service, and Reliability - which all tie together. We are also joined by Hajime Hirose, CEO of Alphaus, one of DNX’s portfolio companies whose cloud-finance management platform is making headlines in Japan, and hear their questions about the future of the customer journey. We’d also like to welcome one of DNX’s new portfolio companies in this space, Quark.ai. Quark.ai, a start-up that has rapidly growing success with automating tech support in a way that no other company has approached it. The Quark.ai leadership includes members from the founding team of Informatica and AI experts from the original project behind Siri®.
Vice President of Global Support, Snowflake
Angus Klein, Vice President of Global Support at Snowflake, is an experienced service management professional with more than two decades of experience across a wide spectrum of software and hardware segments. That vast knowledge and experience has spanned product portfolios in data security, networking and database management.
Before joining Snowflake, Angus led a combination of Support, Support Account Management, Education Services/Training and QA functions at Cloudera, EMC, Data Domain and Juniper Networks. The common thread spanning each role has been building customer-centricity into the foundation of early-stage companies that persisted through later maturation cycles and much larger customer bases.
In the last ten years, Angus and his team have led Engineering functions in Support organizations aimed specifically at improving CX. Focus areas for this development work includes but are not limited to building a home-grown case management system, diagnostic tooling, and building intelligence into Support systems using cutting edge AI, Machine Learning, and NLP techniques.
Angus is a California native with a BS in Journalism from San Jose State, where he was elected as Executive Editor of the daily newspaper. Angus landed in the technology industry after having served as an elementary school teacher early in his career. Angus later attended Harvard’s Business School executive management program.
Prosenjit Sen is a technologist, entrepreneur, corporate executive and investor. For more than two decades, he has been among the foremost innovators at the intersection of Deep Learning, NLP and Computer Vision; data analytics and integration; and mobility and eCommerce.
Mr. Sen has productized, developed and positioned multiple products designed to define and ultimately accelerate the growth of emerging technology markets. He is currently co-founder and CEO of Quark.ai, an Autonomous Support platform that interprets customer issues to recommend resolutions automatically, skyrocketing agent productivity and customer experience.
Mr. Sen was one of the founding team (employee #5) of Informatica Corporation, the worldwide leaders in data integration technology. Informatica went public in 1999 and traded on Nasdaq until 2015, when it was acquired by private equity firm, Premira. He also co-founded as CTO the first start-up spin off from Interval Research, Microsoft co-founder Paul Allen's research think tank.
He is also currently a CEO Coach-Mentor-Judge for the Alchemist Accelerator, a Mentor for the Bay Area IT Startups, and is on the Advisory Board of WeMax Innovation Capital.
The co-author of "RFID for Energy & Utility Industries”, a bestselling book published by PennWell Publishers, Mr. Sen holds a BS in Electronics Engineering from the Indian Institute of Technology, Kharagpur. A jazz, cooking and hiking enthusiast, he lives in Silicon Valley with his wife and two daughters.
CEO, Alphaus Cloud
Bearing “Explore the World '' as his motto, Hajime is an entrepreneur with global experience, having been based in Seattle, London, Shanghai, Kuala Lumpur and more, in the last 23 years. He started his career at Microsoft Corporation in the U.S., then went on to become a VP at VanceInfo in China (currently Pactera) contributing to its listing on NYSE and launched two startup companies before assuming his current position as the CEO of Aplahus Inc. He has a wide range of experience from engineering to management in the Web/Mobile field. He also focuses on fostering the next generation of entrepreneurs by utilizing his extensive knowledge and experience in overseas business. An alumnus of Seattle University, Hajime currently lives in Kuala Lumpur with his wife and two sons.
CEO / Co-Founder, SHIPSI
Managing Partner at Halo Advisory (Former Head of Innovation at Target)
CEO of RevComm
Founder and CEO, Zoom
CEO and Co-Founder, Diligent Robotics
SVP and Managing Partner, Salesforce Ventures
Partner, Sequoia Capital
CEO of Movandi
Richard C. Koo
Chief Economist at Nomura Research Institute
CEO of OCT
CEO of TeamSpirit
Founder of Draper Associates
CEO of Sansan
Co-foudner of Fyde
CEO of Money Forward
Chair of the NVCA Board of Directors and Managing Director of Menlo Ventures
ex-COO of Box
General Partner of NEA
From intimate dinners to large conferences,
DNX event series are designed to bring together our community to learn from one another.
BITES and INSIGHTS
Founders have many things to consider to run a company. Bites and Insights is a series of intimate get-togethers that bring founders and investors in a round table style where they can network, compare notes and find the right partners.
We’ve seen early stage start-ups stuck in a Product-Market Catch 22. As an early stage VC focusing on B2B startups, we help them solve the P-M Catch 22 even before we invest in a company. We bring startup founders and our corporate network to a conference style event to help them find the customers to kickstart their business. Previously, we’ve had Insurance x Autonomous Vehicle themed event in Silicon Valley to get startups, corporations, and investors to discuss the future of Insurance at the time of autonomous vehicles.
For General Questions or Sponsorship opportunities,
please send us a message.
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