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The Future of Customer Services
in a Digital and Distributed World

We predicted in our previous B2B summit that many companies will accelerate their digitization efforts, as well as invest in new ways to optimize and streamline a more distributed and hybrid-office workforce. In the B2B SaaS space specifically, it has resulted in a boom. We are in a rapid growth wave of outsourcing non-core business operations to SaaS services. One of the largest areas that are forced to face transformation, as a result of new pressures, are Customer Support and Customer Success.
For this B2B Summit, we are welcoming VP of Global Support at Snowflake, Angus Klein, a support-industry thought leader with a recognized track record in how organizations need to reimagine customer service to win in a digitized future. Hajime Hirose, CEO of DNX portfolio Alphaus, a leader in cloud-finance management in Japan, will lead a brief Q&A session on the customer success topic, followed by audience Q&A.  We’d also like to welcome one of DNX’s newest portfolio companies in this space, Quark.ai., that is automating tech support in an unprecedented way. Quark.AI, CEO, Prosenjit Sen, will briefly introduce his startup.

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Schedule & Speaker Lineup

Macro Trend Session:

Support and Customer Success

Principal, DNX Ventures

Eva Nahari

A Fireside Chat:

Thought Leadership space
Reflections on the Evolution of Customer Success and Support

Vice President of Global Support, Snowflake

Angus Klein

Principal, DNX Ventures

Eva Nahari

Reflections by DNX Portfolio Entrepreneur:

Customer Success Best Practices Q&A Kickoff

CEO, Alphaus, Inc.

Hajime Hirose

DNX Portfolio Spotlight:

How Quark.ai helps transform support organizations to 35% higher productivity

CEO, Quark.ai

Prosenjit Sen

Past Speakers

2020.11

Ivan Zhao

Co-founder/CEO, Notion

Chelsie Lee

CEO / Co-Founder, SHIPSI

Gene Han

Managing Partner at Halo Advisory (Former Head of Innovation at Target)

Takeshi Aida

CEO of RevComm

2020.06

Eric Yuan

Founder and CEO, Zoom

Andrea Thomaz

CEO and Co-Founder, Diligent Robotics

Matt Garratt

SVP and Managing Partner, Salesforce Ventures

Glen Sun

Partner, Sequoia Capital

2019

Maryam Rofougaran

CEO of Movandi

Richard C. Koo

Chief Economist at Nomura Research Institute

Takeo Inada

CEO of OCT

Koji Ogishima

CEO of TeamSpirit

2018

Tim Draper

Founder of Draper Associates

Chika Terada

CEO of Sansan

Luisa Lima

Co-foudner of Fyde

Yosuke Tsuji

CEO of Money Forward

2017

Venky Ganesan

Chair of the NVCA Board of Directors and Managing Director of Menlo Ventures

Dan Levin

ex-COO of Box

Forest Baskett

General Partner of NEA

Mark Bailey

DFJ Growth

Past Attendees

Past Sessions

Contact

For General Questions or Sponsorship opportunities,
please send us a message.

ADDRESS

Silicon Valley Office

55 E 3rd ave. San Mateo, CA, USA 94401

Tokyo Office

2 Chome−15−1, 22nd Floor Konan, Minato-ku,
Tokyo, Japan 108-6022

MORE INFORMATION

event@drapernexus.com

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